See up-to-date Wisconsin Lottery COVID-19 Information https://wilottery.com/covid-19
  

COVID-19 Information

WI COVID-19 WI DHS Info

The Wisconsin Lottery's number one priority is to ensure the safety and health of our players, retail partners, and Lottery staff. We are continually monitoring the COVID-19 situation and using the latest information from the CDC and Wisconsin Department of Health Services to make the best decisions we can. Hours and staffing are adjusting as we plan for the coming days, weeks, and months. Please visit this webpage, wilottery.com/covid-19, for the most up to date information on Lottery. Please visit www.wisconsin.gov/covid19 for the most up-to-date information on COVID-19 in Wisconsin.  

Updates as of Wednesday, May 19 at 12 p.m.:

OFFICES / CLAIMING A PRIZE

Wisconsin Lottery is committed to processing winning tickets for our players. At this time, you can redeem winning tickets by mail.  In-person redemption is available only if you have an appointment at the Madison validations office.  In order to practice social distancing, there are a limited number of appointment times available and same day appointments are not available.  Please call 608-261-4916 to discuss available appointment times. 

The Madison validations office, located at 2135 Rimrock Road, Madison, WI, is currently open with office hours from 10 a.m. to 2:30 p.m., Monday through Friday, by appointment only. Walk-in claims are not allowed. Call (608) 261-4916 to make an appointment. The Milwaukee validations office, located at 819 N. 6th Street, Milwaukee, WI, is currently unable to redeem Wisconsin Lottery tickets. 

Mail Instructions:

Mail the signed winning ticket and a completed claim form to:
Prizes
PO Box 777
Madison, WI 53774

If using the mail, we recommend making a copy of the front and back of your ticket to keep for your records (or take a clear photo of the front and back, using a smartphone), and then use certified or registered mailing to track the envelope. Winning tickets below $600 may still be redeemed at retail locations. 

DRAWINGS

Drawings for all lotto games will continue as scheduled (with the exception of the limited-time lotto game, April Lucky Raffle).

SUPER 2ND CHANCE

To minimize risk for our staff, we have suspended the Thursday Super 2nd Chance drawings. This was a hard decision to make as we know how fun Super 2nd Chance is for players. All entries that were received by the March 26 drawing were in that drawing. Any entries received after March 26 will be discarded. 

Super 2nd Chance Suspension FAQs

  • Why are you suspending Super 2nd Chance?
    • Since Super 2nd Chance drawings require close contact with mailed-in envelope entries, we chose to minimize risk to staff by suspending the drawings.
       
  • When will Super 2nd Chance start again?
    • At this time, we do not know when Super 2nd Chance will resume. We will keep this webpage updated and share more information when it's available.
       
  • Will tickets that would have qualified for upcoming Super 2nd Chance drawings be allowed into the next drawing even if they expire?
    • Expired tickets will not be eligible for the Super 2nd Chance drawing once it resumes. 
       
  • Will you increase the number of winners when Super 2nd Chance starts again?
    • This has not yet been determined. We will keep this webpage updated and share more information when it's available.
       
  • What will happen to the $10,000 that goes to winners each week?
    • Funds from any prizes that are not awarded or claimed remain in the Lottery fund and increase the amount of property tax relief awarded to eligible Wisconsin property taxpayers.
       
  • I mailed entries before I knew the drawing was suspended. Can I get my entries back to submit in the future?
    • Per the Features and Procedures,  all tickets sent to the Wisconsin Lottery's SUPER 2ND CHANCE DRAWING address become the property of the Wisconsin Lottery and will not be returned.
       
  • Can you do a Super 2nd Chance online?
    • Wisconsin State Law does not currently allow for Super 2nd Chance to be done online.

POWERBALL CHANGES AND MEGA MILLIONS CHANGES

On April 2 and 3, the Powerball Product Group and Mega Millions Consortium announced changes that are needed to ensure ticket sales can support the jackpots and other prizes. Starting the week of April 6, jackpot amounts and increases will be determined based on game sales and interest rates on a drawing-by-drawing basis.

View the Mega Millions press release, April 3, 2020.
View the Powerball Changes press release, April 2, 2020.
View the Powerball Changes press release, March 27, 2020.

APRIL LUCKY RAFFLE CANCELED

View the April Lucky Raffle press release, March 31, 2020.

RETAIL

To minimize risk and ensure social distancing, Lottery field marketing staff will not be visiting retailer locations until further notice, except on an as-needed basis. Field marketing staff will be contacting retailers by phone or email to make sure retailer needs are addressed. Retailers can continue to contact their representative via phone or email with any questions. At this time, retailers will continue to receive calls from our telemarketing staff and ticket orders will be delivered the next business day. Please note: calls may come from an unfamiliar number. Telemarketing representatives will identify themselves and verify information with retailers on each call. Changes and updates will be posted on this webpage (wilottery.com/covid-19).

QUESTIONS

The player hotline remains open. Please call 1-608-266-7777 or email with any questions. 

Questions?

Please call the players hotline, 1-608-266-7777, or email us

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Thank you for your patience, trust, and confidence as we all work together during this time. Stay healthy and please let us know if you have questions.
 
Sincerely,
Cindy Polzin
Director
Wisconsin Lottery
 

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