Only the Madison Validations office is open at this time and an appointment is required to claim a win. More claiming information available here: WILottery.com/covid-19

COVID-19 Information

WI COVID-19 WI DHS Info

The Wisconsin Lottery's number one priority is to ensure the safety and health of our players, retail partners, and Lottery staff. We are continually monitoring the COVID-19 situation and using the latest information from the CDC and Wisconsin Department of Health Services to make the best decisions we can. Please visit this webpage, wilottery.com/covid-19, for the most up to date information on Lottery. Please visit www.wisconsin.gov/covid19 for the most up-to-date information on COVID-19 in Wisconsin.  

Updates as of Tuesday, July 14 at 8 a.m.:

OFFICES / CLAIMING A PRIZE

Wisconsin Lottery is committed to processing winning tickets for our players. At this time, you can redeem winning tickets by mail.  In-person redemption is available only if you have an appointment at the Madison validations office.  In order to practice social distancing, there are a limited number of appointment times available and same day appointments are not available.  Please call 608-261-4916 to discuss available appointment times. Note: Dane County requires people five years of age and older to wear a face covering that covers their nose and mouth when in public. Please remember to wear a mask when redeeming winning tickets in the validations office.

The Madison validations office, located at 2135 Rimrock Road, Madison, WI, is currently open with office hours from 10 a.m. to 2:30 p.m., Monday through Friday, by appointment only. Walk-in claims are not allowed. Call (608) 261-4916 to make an appointment. The Milwaukee validations office, located at 819 N. 6th Street, Milwaukee, WI, is currently unable to redeem Wisconsin Lottery tickets. 

Mail Instructions:

Mail the signed winning ticket and a completed claim form to:
Prizes
PO Box 777
Madison, WI 53774

If using the mail, we recommend making a copy of the front and back of your ticket to keep for your records (or take a clear photo of the front and back, using a smartphone), and then use certified or registered mailing to track the envelope. Winning tickets below $600 may still be redeemed at retail locations. 

DRAWINGS

Drawings for all lotto games will continue as scheduled (with the exception of the limited-time lotto game, April Lucky Raffle).

SUPER 2ND CHANCE IS BACK

The weekly drawing will return on Thursday, June 18.

Super 2nd Chance FAQs:

When can entries be mailed in?

  • Entries can be sent in now. (Entry information: wilottery.com/games/super-2nd-chance) Any entries received by the June 18 drawing will be in that drawing. Entries received after the June 18 drawing will be in the June 25 drawing.

Will tickets that would have qualified for suspended Super 2nd Chance drawings be allowed into the drawings now even if they are expired?

  • Expired tickets are not eligible for the Super 2nd Chance drawings. 

Will the number of winners be increased when Super 2nd Chance starts on June 18?

  • No. There will be 10 winners of $1,000 each.

Why did you suspend Super 2nd Chance?

  • Since Super 2nd Chance drawings require close contact with mailed-in envelope entries and between those who conduct the drawing, we chose to minimize risk to staff by suspending the drawings.

What happened to the $10,000 in weekly prizes while the drawing was suspended? 

  • Funds from any prizes that are not awarded or claimed remain in the Lottery fund and increase the amount of property tax relief awarded to eligible Wisconsin property taxpayers.

Can you do a Super 2nd Chance online?

  • Wisconsin State Law does not currently allow for Super 2nd Chance to be done online.

POWERBALL CHANGES AND MEGA MILLIONS CHANGES

On April 2 and 3, the Powerball Product Group and Mega Millions Consortium announced changes that are needed to ensure ticket sales can support the jackpots and other prizes. Starting the week of April 6, jackpot amounts and increases will be determined based on game sales and interest rates on a drawing-by-drawing basis.

View the Mega Millions press release, April 3, 2020.
View the Powerball Changes press release, April 2, 2020.
View the Powerball Changes press release, March 27, 2020.

APRIL LUCKY RAFFLE CANCELED

View the April Lucky Raffle press release, March 31, 2020.

RETAIL

To minimize risk and ensure social distancing, Lottery field marketing staff will be visiting retailer locations on a limited basis. In addition to these limited visits, field marketing staff will continue contacting retailers by phone or email to make sure retailer needs are met. Retailers can continue to contact their representative via phone or email with any questions. At this time, retailers will continue to receive calls from our telemarketing staff and ticket orders will be delivered the next business day. Please note: calls may come from an unfamiliar number. Telemarketing representatives will identify themselves and verify information with retailers on each call. Changes and updates will be posted on this webpage (wilottery.com/covid-19).

QUESTIONS

The player hotline remains open. Please call 1-608-266-7777 or email with any questions. 

Questions?

Please call the players hotline, 1-608-266-7777, or email us

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Thank you for your patience, trust, and confidence as we all work together during this time. Stay healthy and please let us know if you have questions.
 
Sincerely,
Cindy Polzin
Director
Wisconsin Lottery
 

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