Only the Madison Validations office is open at this time and an appointment is required to claim a win. More claiming information available here: WILottery.com/covid-19

Retailer Questions

LSP:

What is LSP?

The Lottery Services Portal (LSP) is an all-new, user-friendly website for Wisconsin Lottery retailers that provides up-to-date information and simplifies the lottery process.  Users have access lottery invoices, sales and inventory reports with a single log in. The LSP offers up to three years of lottery historical data with a single point of access for owners of multiple locations.

How do I log-in to the Lottery Services Portal?

Your Lottery Field Marketing Representative can provide your log in code.  Each log in code is specific to each owner listed on the contract.

If you are a chained location, your Lottery Corporate Account Manager can assist in setting up your portal log-in. For guidance please call the Lottery Retailer Hotline at 1-800-242-7782 choose option #7.

Why do I need to sign up for the Lottery Services Portal?

The LSP offers more than a traditional lottery website, as the portal is specific to your retail location(s.)

  • Know exactly how much money is due on the next sweep (EFT Amount)
  • Always be on top of your Retailer Performance Program earnings and trends
  • Get real-time alerts about situations occurring in your store, including some that may be costing you sales (such as un-activated or expiring games)
  • Share the good news about high jackpots and winners in your location through social media links and printable posters.
  • Receive detailed reports on your business without being tied to your lottery terminal
  • Learn details about Lottery Incentives and initiatives, find Lottery business forms, plus much more!

General:

Prize Payouts: What prize amounts can I pay at my store?

According to your contract you are asked, when reasonable, to pay all winning tickets up to $599. Winners tend to tell friends where they won and will spend some or all of their winnings in your store. Each store may determine the maximum prize amount they will pay. If less than $599, please post this information.

Returns: May I return unopened packs of instant scratch tickets at any time?

YES, if the unopened pack of tickets has not expired. See your Lottery Field Marketing Representative or call the Retailer Hotline 1-800-242-7782 to request a Ticket Return Form.

Point of Sales Items: How do I get a different instant ticket dispenser, play center or other point of sale items?

Please see your Lottery Field Marketing Representative or call the Retailer Hotline at 1-800-242-7782..

Accounting:

EFT Sweeps: What happens if I don’t have enough money in the bank account for the EFT?

Insufficient funds in a retailer bank account at the scheduled time of an EFT results in a Non-Transfer of Funds (NFT). NFT's that occur within a 12-month period will result in the following actions: First and Second NFT - $25 service fee; Second with a previous NFT balance - $25 service fee and suspension of ordering and wagering; Third NFT - $50 service fee and suspension of ordering and wagering; Fourth or more NFT - $75 service fee and suspension of ordering and wagering for each occurrence. The Lottery reserves the right to terminate the contract of any retailer who incurs three or more NFT's within a 12-month period. The policy ensures that service fees and suspensions are administered uniformly. Please call the Retailer Hotline 1-800-242-7782 with any questions.

My business had an officer change; do I need to tell the Lottery?

Yes, the Lottery needs to know any time your business structure changes. That means if an owner changes or an officer changes, or your FEIN number changes. Any of these would be reasons for the Wisconsin Lottery to need new/updated paperwork to your current Lottery contract. Contact the Contracting department by calling the Retailer Hotline at 1-800-242-7782, press 4 to ask about necessary forms for changing your business structure.

What paperwork do I need if my bank account changes?

You may easily change your bank account by submitting a Lottery Retailer Electronic Funds Transfer (EFT) Authorization form. You can easily find this form here.

Terminal:

Reports: What reports are available from the terminal?

  • Balancing Report, which summarizes a day or week’s activities.
  • Billing Report, which is your weekly billing invoice (last 52 weeks available).
  • Instant Order Liability Report, which details packs of tickets and billing date.
  • Winning Numbers Report, all games or a specific game and date.
  • Jackpot Report for Powerball, Mega Millions, Megabucks and Badger 5.
  • No Top Prize Report, this must be posted in your store (update weekly).
  • News message report repeats the Sign-on message.
  • Game Calendar Report, which lists all instant games available.

Printer Problems: My terminal is not printing tickets correctly. The paper is jamming and sometimes the selected numbers are not printed correctly. What should I do?

Immediately produce a reprint ticket. DO NOT give the reprint to the customer. Attach the reprint ticket to the questionable Lotto ticket and send with an explanation in the “adjustment envelope” (provided by IGT) to the Lottery. The Lottery will make the determination as to the adjustment of your account. Watch your BILLING STATEMENT for this adjustment. It will be for the amount of the “unreadable ticket” minus your commission.

After producing the reprinted ticket, you may then generate another ticket for the customer.

Call Retailer Hotline (1-800-242-7782) to report the problem. 

Relocating the Terminal: I am remodeling the store and need to relocate the terminal. What is the procedure?

Call the Lottery at least two weeks in advance of work to coordinate the inside wiring move. Inform us by calling the Retailer Hotline at 1-800-242-7782, press option 3, then 2 to schedule the terminal move. Be sure there is a dedicated electric outlet available where the terminal is being placed.

Dedicated Electric: What is dedicated electric and why is it necessary?

The Altura terminal requires a dedicated electric line. This means a special electric line that has nothing else plugged into it, except the terminal and lotto view display. If other equipment is plugged into this line, it could adversely affect your terminal with down time and lost sales. 

Connection: Do I need to leave the terminal plugged in all the time?

YES.  Power to the terminal must remain ON at all times.  DO NOT UNPLUG.  The central computer system communicates important information to the terminal during “off hours.”  The terminal should only be unplugged upon instructions from a Retailer Hotline operator. If you have terminal problems, call the Retailer Hotline 1-800-242-7782, press option 3, then 1.

Tickets:

Reprints: Can I sell a reprint ticket?

NO. Reprint tickets can not be sold or used to collect winnings. The only purpose of a reprint ticket is to send into the Lottery to receive credit for an unreadable ticket transaction.

Errors: I produced a lotto ticket in error and would like to cancel the ticket and receive credit. What can I do?

There is a “No Cancellation Policy” for any lotto tickets produced in error. We recommend selling the ticket to another player. As a good business practice, always verify ticket requests with player, get the money and then press SEND.

  • VERIFY the name of the game.
  • VERIFY the number of dollars and number of days.
  • COLLECT the money.
  • If all the above has been completed; press SEND

Expirations: When do lotto and instant scratch games expire?

180 DAYS.  Instant scratch games expire 180 days following the declared game ending date. Lotto game tickets expire 180 days from date of the draw for which the ticket was purchased. Keep in mind that the Lottery will inform retailers ahead of expiration date for an opportunity to return these tickets.

Previously Cashed Error: When validating an instant ticket and I get the message “previously cashed by other” what do I do?

DO NOT PAY. Credit cannot be given as the ticket has been previously cashed at your or another retailer location. The previous retailer/clerk did not properly destroy the ticket and the player is trying to cash again. Do not confront the player. Suggest he send the ticket to the Lottery for payment. Always remember to scan the ticket to validate, and then tear winning tickets in half through the validation barcode, and staple one half to the Cash Authorization Receipt.

Unable to Scan Ticket: What if I am presented an instant scratch ticket that cannot be scanned?

You may manually enter the ticket serial number. Touch MANUAL TICKET CASH, and manually enter the bar code on the back of the ticket, then enter the 10-digit number under the play area on the front of the ticket. Never "sight validate" tickets, always confirm validation on the terminal.

Do not redeem tickets that you suspect have been tampered with or that are mutilated.  Give the player a Claim Form and instruct them to send the ticket to the Lottery.

Player Questions:

Profits: Where do the Lottery profits go?

Since 1988, the Wisconsin Lottery has managed the Lottery fund with the following results (sales through FY 2019):

PLAYER PRIZES - $8.7 billion or 56.8% of Revenue

At least 50% of total revenue must be dedicated to prize winnings.

RETAILER COMMISSIONS - $970 million or 6.3% of Revenue

This money goes to Wisconsin businesses.

OPERATIONAL EXPENSES - $1 billion or 6.7% of Revenue

Includes expenses such as salaries, employee benefits, supplies, and services. The Lottery has operated well below the mandated limit of 10%.

PROPERTY TAX RELIEF - $4.6 billion or 30.1% of Revenue

This money has been returned to eligible Wisconsin taxpayers.

Since 1988, the Wisconsin Lottery has generated more than $15.3 Billion in total revenue. Over 93% of that revenue has gone back to winners, retailers, and Wisconsin homeowners.

Annuity Option: What is an annuity prize?

An annuity is a sum of money payable annually or at regular intervals. Powerball, Mega Millions, and Megabucks have top prizes that provide an annual annuity option. The Lottery uses the money in the prize pool to purchase zero-coupon bonds. Each of the bonds matures annually so the winner receives a check each year. By buying bonds the Lottery can offer larger prizes than a single, lump sum cash payment. The jackpot prize is paid in 25 annual installments for Megabucks, 30 annual installments for Powerball and 26 annual installments for Mega Millions. The estimated jackpot is the approximate value of the 25, 26, or 30-year annuity prize.

Cash Option: What is a Cash Option?

The cash option jackpot prize is paid in one lump sum cash payment equal to the amount of cash available to the Lottery in the jackpot prize pool, which will be less than the estimated jackpot. This cash payment may be approximately one-half of the estimated annuitized jackpot as advertised by the Lottery.

Credit Card: Can a customer use a credit card to pay for a lottery ticket?

NO. Credit cards may not be used to purchase lottery tickets. 

Purchase Methods: Can players buy tickets through a subscription, by mail or by using a computer?

NO, Wisconsin Lottery tickets may only be purchased at a participating Wisconsin Lottery retailer.

Winning Numbers: How can players find out the winning numbers?

You may print and post Winning Number reports.  They may look on the Lottery's website or call the Lottery Player Hotline (1-608-266-7777). Numbers are also posted in the local news media. All past historical numbers may be obtained by sending a request and a self-addressed, stamped envelope to: Wisconsin Lottery, attention Player Relations, PO Box 8941, Madison, Wisconsin 53708-8941.

Age to Purchase: How old do you have to be to buy a Wisconsin Lottery ticket?

Tickets can only be sold to persons at least 18 years of age, but minors may receive tickets as gifts.

Collecting the Prize: How do players collect a big prize?

Winning tickets of $600 or more must be claimed at a Lottery office or by mail. Lottery offices are located in Madison and Milwaukee. To claim by mail the player should sign the back of the ticket, complete a Winner Claim Form and mail them to: Prizes, PO Box 777, Madison, WI  53774. We recommend that you utilize a mailing method that provides you with proof of mailing. Please keep copies of your submissions.

All Powerball, Mega Millions and Megabucks jackpot prizes must be claimed in Madison.  For jackpot prizes players may call 608-261-4916 to make arrangements to come in to validate the ticket.

Anonymous Winners: Can winners remain anonymous?

NO, not in the true sense of the word. Wisconsin has "Open Records" law. Virtually any information state government produces, or controls, is available to any person requesting. The statutes are specific in determining what individual information may be subject to this law. Only information "in the public's interest" may be released by a government agency. For Lottery winners this means that it has (1) been determined that it is in the public's interest to know there have been Lottery winners (as the proceeds of the Lottery are for public use, i.e. property tax relief) and (2) the Lottery must, upon request, release the name and hometown of winners. Any other information about the winner, their future plans or any background information will only be released with the winner's consent. The winner may or may not speak to the media. It is not required, nor can it be prevented.

Taxes: Do winners have to pay taxes on their winnings?

All lottery winnings are taxable. The Lottery automatically deducts 24% federal tax for winnings $5,001+ and 7.65% state tax for winners over $2,000+.

Odds: If the overall odds of winning a prize on an instant scratch ticket are 1 in 10, how come someone bought ten tickets and didn't win?

The odds are calculated by taking the total number of tickets printed divided by the total number of prizes available. Where the prizes end up when the tickets are printed is determined by random, computer generated formulas. Although any particular string of ten tickets may not produce a winner, there is just as much possibility that another string of ten tickets could produce several winning tickets.

Selecting Winners: Are most of the winning numbers "Quick-Picks" or "Personally Selected?"

Of the first 59 winners in the Powerball game, there were 41 winners (about 70%) who won using "Quick-Pick" or computer generated numbers. The remaining 18 winners (30%) used their personally-selected numbers.

Winner Estate: If a player wins a jackpot prize, but dies before getting all of the scheduled payments, what happens to the remaining payments?

The remaining payments are given to the estate of the winner (Wis. Stats. 565.30 (1).)

Unclaimed Prizes: What happens to prizes that are not claimed?

The value of unclaimed prizes is credited to the Lottery Property Tax Relief Fund.

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